Who We Are
PETROXIUM is a business operating from Baghdad, Republic of Iraq, and operates petroxium.com. For enquiries about this policy or the processing of personal information, contact [email protected].
Information We Collect
Information you give us. When you use our forms or contact us, we receive the details you provide, such as:
- your name, company, country, email address and telephone number;
- details of your enquiry, such as the product, quantity, destination and your message;
- any file you attach.
Verification information. Where appropriate, we may request additional information to verify a business enquiry, the identity of a representative or the authority of a person acting on behalf of an organisation.
Technical information. When you visit the website, technical data such as your IP address, browser type and the pages requested are processed to deliver the website and protect it from abuse.
Sources of Information
Most information comes directly from you. We may also receive business contact information from professional introductions, referrals, publicly available business sources or organisations with which we communicate, together with records of our business correspondence.
How We Use Your Information
- to respond to your enquiry and communicate with you;
- to evaluate commercial opportunities and proposed engagements;
- to verify the organisations and representatives we deal with;
- to prepare and perform agreements;
- to keep business records and meet legal obligations;
- to protect the website and our forms against fraud, spam and misuse.
We do not sell personal information, and we do not send marketing communications without an appropriate lawful basis.
Legal Bases for Processing
Where the law requires a legal basis for processing, we rely on the following, depending on the purpose and the laws that apply:
| Purpose | Legal basis |
|---|---|
| Responding to enquiries | Legitimate interests, or steps taken at your request before entering into a contract |
| Evaluating commercial opportunities | Legitimate interests |
| Preparing an agreement with you | Steps taken before entering into a contract |
| Keeping records required by law | Legal obligation |
| Optional marketing communications | Consent, or another applicable lawful basis |
| Preventing fraud and website abuse | Legitimate interests or legal obligation |
Service Providers
We use technology providers to run the website and our communications, including providers of:
- website hosting and security, which also processes form submissions;
- email delivery for messages generated by our forms;
- business email hosting;
- web font delivery, which receives your IP address when a page loads.
These providers process information to provide their services to us, under their own terms and privacy policies.
International Transfers
Personal information may be processed in countries other than the one in which it was collected, including where our technology and professional service providers operate. Where applicable law requires safeguards for international transfers, we take steps to use appropriate contractual, organisational or other legally recognised protections.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, resolving disputes and complying with legal obligations.
General enquiries that do not lead to an engagement are ordinarily retained for up to 24 months, unless a longer period is justified or required by law. Records connected with commercial engagements may be retained for longer where necessary for contractual, accounting, compliance or legal purposes.
Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure and loss, and the website is served over an encrypted connection. No method of transmission or storage is completely secure.
Where required by applicable law, we will notify the relevant authorities or affected individuals of qualifying personal data breaches.
Your Privacy Rights
Depending on the laws applicable to your personal information, you may have rights to request access, correction, deletion, restriction of processing or portability, or to object to certain processing activities. Where processing is based on consent, you may withdraw it at any time.
To make a request, email [email protected]. We may need to verify your identity before responding, and we will respond within the period required by applicable law.
Children’s Privacy
This website is intended for businesses and is not directed at children. We do not knowingly collect personal information from anyone under 18.
Changes to This Policy
We may update this policy from time to time. The version published on this page, with its “last updated” date, is the current one.
Contact and Complaints
For questions or requests about this policy, email [email protected]. If you are not satisfied with our response, you may have the right to lodge a complaint with a competent data protection authority.
The use of this website is also governed by our Terms and Conditions.